Help & Support
Get started quickly with our guides and find answers to your questions.
Common Questions
- How do I manage my subscription?
- Log into your account and go to Settings, then click "Manage Subscription & Billing" to be redirected to your Stripe customer portal where you can update, cancel, or modify your subscription.
- How do I run my first giveaway?
- After subscribing to a plan, log into your dashboard, paste or upload participant emails, click "Run Giveaway", and receive your winner instantly with a verification URL.
- What happens to verification pages?
- Verification pages are permanent and publicly accessible forever. They show anonymized winner information and serve as proof that your giveaway was conducted fairly.
- Can I get a refund?
- Yes! We offer a 30-day satisfaction guarantee. If PickSafely isn't performing to your satisfaction, contact us within 30 days of your subscription for a refund.
Still need help?
Our team is here to help you succeed with PickSafely. We typically respond within 24 hours.